Sindy's Nails & Spa 2
   (540) 891-9999               sindysspa.com 
          10105 Southpoint Parkway, Fredericksburg, VA 22407
                            Mon-Fri: 10-7; Sat: 9-7; Sun: 11-6

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Spa Etiquette

At Sindy's Nails & Spa 2, we have set out to bring you an environment where the highest levels of skin and body care are provided to nurture the well being of mind, body and spirit. Infusing twenty-first century techniques with knowledge of ancient modalities, Sindy's Day Spa is able to tailor each treatment to any individual's own needs.


Reservations:

We recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. Gift Certificates may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancelation policies and only make necessary charges to your account on the date of your scheduled service. 


*Please notify the spa coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.


Late Arrivals/Cancellation Policies and Fees:

We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.  If you are late, we will wait for 5 minutes, but then proceed to the next client and we get you in as soon as possible on an as-available basis.  


Cancellations with less than 24 hours of notice are subject to a cancelation fee amounting to half the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. 


When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff  are here specifically for your service. This is why we must compensate our staff for their time as well as make up for  lost revenue.


By scheduling an appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You won't be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.


Group Bookings & Special Events:

Exclusive use of the Spa is available; please inquire for fees and available dates.


Cell Phones:

Please turn your cell phones and pagers to vibrate upon arrival and to remember to speak in your very soft spa voice once you enter the spa. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services.


Prices and Services:

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.


Gift Certificate Policy:

Gift Certificates are available in any amount and may be purchased at the spa, by phone, or online.   We are unable to process any returns or reimburse any payment transactions on gift certificates if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.


Gratuity:

Gratuity is not included in the price of service or spa packages, customary tipping runs 15% to 20% but is,

of course, at your discretion. You may tip the therapist, or upon check out at the front desk with cash only. With parties of 3 or more a 20% gratuity will be added to the final bill.


Check in:

Please arrive 10-15 minutes prior to your appointment time. We will do our best to accommodate late arrivals; however, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. 


We invite all our guest receiving services to make full use of our relaxing environment here at Sindy's Spa. Come early, stay late, bring a book, relax and enjoy a cup of complimentary drink or beverage in our relaxation area and at the bar.   Couples and spa parties are more than welcome to bring wine and we will provide the glasses.


Personal Belongings:

Please leave all jewelry and valuable items at home. Sindy's is not responsible for lost or misplaced items.